Sujet : on-call

• Alert routing: grouping, inhibition, silences and escalation policies

  Between a firing alert and a phone lie four decisions: which team and channel receive it (routing tree), which alerts travel together (grouping with group_wait, group_interval and repeat_interval), which are muted because a cause alert already explains them (inhibition) or because maintenance is planned (silences), and how long a responder has before the page escalates to the next person.

  methodology · en · unreviewed · connaissances au 2026-09-16

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